Product quality

Rio Tinto Minerals is committed to supplying products and services that consistently meet or exceed the expectations of our customers. We are equally committed to continual improvement in every aspect of our business.

To accomplish these goals, we:

• Closely monitor market and customer needs to indentify and act upon opportunities for improvement and to satisfy customer requirements.
• Provide the necessary resources and systems to maintain and improve our production and management processes.
• Foster a learning environment for employees to develop their skills at identifying and meeting the needs of current and prospective customers.
• Actively promote a culture of technical excellence, innovation and financial rigor to support Rio Tinto Minerals' internal and external stakeholders.